Veracity is there when you need us, 24 hours a day, 7 days a week
We will support your IT platform around the clock, 24 hours a day, 7 days a week, 365 days a year so you don’t have to.
Our world-class IT Support service based in Brisbane relies on 5 Ts. Tools, Triage, Trained Techs and Tracking.
We deploy tools on your IT Platform to monitor network performance 24 hours a day, 7 days a week. If something fails, our technicians fix it, often before you even know there is a problem. We call it proactive support.
All issues are triaged to give you peace of mind that mission critical business disruptions will be resolved as a matter of priority.
Our technicians are thoroughly trained service engineers to deliver reliable, responsive, knowledgeable and empathetic support. They are all Microsoft, AWS, VMWare and Cisco certified.
We log and track all support tickets to resolution to provide a comprehensive, professional support service, complete with regular and accessible service delivery reporting.